Privacy Policy

The Taxi & Guide platform respects and honors the privacy of your personal data and treats it with the utmost confidentiality and sensitivity. This page is used to inform you regarding our policies with the collection, use, and disclosure of your personal information. If you choose to use our service, then you agree to the collection and use of information in relation to this policy. 

Your Personal Data Rights and Controls

Privacy laws, including the General Data Protection Regulation ("GDPR") and Russian personal data laws, give rights to individuals over their personal data.

See your rights and their descriptions in the following points.

Access : Be informed of the personal data we process about you and to request access to it

Rectification : Request that we amend or update your personal data where it’s inaccurate or incomplete

Erasure : Request that we delete certain of your personal data

Restriction : Request that we temporarily or permanently stop processing all or some of your personal data

Object : Object to us processing your personal data at any time, on grounds relating to your particular situation. Object to your personal data being processed for direct marketing purposes.

Data portability : Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service

Not be subject to automated decision-making : Not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect

Subject of Data Protection

This privacy policy is concerned with personal data assigned to an identified or identifiable natural person. This includes data such as names, addresses, telephone numbers, and email addresses.

Information Collection and Use

For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to name, address, telephone number, and email address. The information that we request will be retained by us and used as described in this privacy policy.

Address: We may ask for your address for the following reasons:

  • to check eligibility for a Service Option
  • for tax administration
  • to help our service providers to easily reach you.

In some cases, we may use a third party mapping application (such as Google Maps) to help you verify your address.

telephone number: We may ask for your telephone number for the following reasons:

  •  to send you a pin code for completing your registration cycle
  • to easily reach you through our customer support agents
  • to help our service providers easily contact you.

email address: We ask for your email address for the following reasons:

  •  to send you a pin code for completing your registration cycle
  • to easily reach you through our customer support agents
  • to receive our service providers best offers for your ride/trip request
  • to help our service providers easily contact you.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service
  • To assist us with functionality, analytics, advertising, and social media purposes
  • To assist us in analyzing how our service is used

We want to inform you that these third parties have access to your personal information but they all have their own privacy policies and offer you the choice of opting out of their cookies. Their purpose is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us with your personal information, thus we are striving to protect it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Data Retention & Deletion


We process your personal data only as long as necessary to provide you with the Taxi&Guide Service and for Taxi&Guide's legitimate and essential business purposes, such as:

  • maintaining the performance of the Taxi&Guide Service
  • making data-driven business decisions about new features and offerings
  • complying with our legal obligations
  • resolving disputes


Upon achieving data processing purposes, upon the termination of your account, or upon your request, we'll delete your personal data so it no longer identifies you within 30 days, unless we're required to keep something or we still need to use it for a legally justifiable reason.

Here are some examples of situations where we're legally allowed or required to keep some of your personal data:

  • if there's an unresolved issue relating to your account, such as an outstanding credit or unresolved claim or dispute
  • for our legal, tax, audit and accounting obligations
  • Where necessary and to the extent permitted by applicable law, for our legitimate interests such as fraud prevention or to maintain security.

Links to Other Sites

This platform may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Children’s Privacy

These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page.